top of page

Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA).

 

By using our website or services to sell your used vehicle in Surrey, BC, or the surrounding areas, you consent to the practices described in this policy.

Information We Collect

We collect personal information directly from you when you:

  • Submit a vehicle for evaluation or sale

  • Contact us via forms, phone, or email

  • Use our website (cookies and analytics)

The types of information we may collect include:

  • Contact Information: Name, phone number, email, and address

  • Vehicle Details: Make, model, year, registration number, mileage, and condition

  • Identification (if required): Driver's license or ownership documents

  • Payment Information: Banking details for completing purchases

Website Data: IP address, browser info, and usage statistics (via cookies)

How We Use Your Information

We collect and use your personal information only for purposes that a reasonable person would consider appropriate in the circumstances, such as:

  • Assessing and purchasing your vehicle

  • Communicating with you about quotes or transactions

  • Processing payments securely

  • Complying with legal and regulatory requirements

  • Improving our services and website performance

Consent

By submitting your information, you provide us with implied or express consent, depending on the nature of the data and communication.

​

You may withdraw your consent at any time by contacting us (see Section 8), unless legal or contractual obligations prevent us from doing so.

Disclosure of Information

We do not sell or rent your personal information. We may disclose it only when necessary:

  • To complete a transaction with your permission

  • To our trusted service providers (e.g., payment processors or IT support)

  • If required by law or regulation (e.g., ICBC or CRA)

  • To detect or prevent fraud or misuse of our services

All third-party service providers are required to maintain the confidentiality and security of your data.

How We Protect Your Information

We use reasonable security measures to protect your information from unauthorized access, loss, misuse, or disclosure. This includes:

  • Secure server infrastructure

  • Encrypted communications

  • Internal access controls

  • Regular reviews of our data handling practices

Retention of Personal Information

We only retain your personal information for as long as necessary to:

  • Fulfill the purposes it was collected for

  • Meet legal or regulatory requirements

  • Resolve disputes or enforce agreements

When no longer needed, we securely delete or anonymize your data.

Your Rights

Under PIPA, you have the right to:

  • Request access to your personal information

  • Ask for corrections to inaccurate or incomplete information

  • Withdraw consent (subject to legal limits)

  • Ask about how your data has been used or shared

To make a request, please contact us directly (see below).

Contact Us

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please reach out:
📞 Phone: [Insert your contact number]
 

If you're unsatisfied with how we handle your data, you may also contact the Office of the Information and Privacy Commissioner for BC:
🔗 www.oipc.bc.ca

Changes to This Policy

We may update this Privacy Policy as laws or our practices change. The most current version will always be posted on our website with the effective date noted above.

bottom of page